Please choose the best way to contact us below or Visit the support portal now
Useful tips:
- Before contacting support, please check the Frequently Asked Questions page - we might already have the answer to your question there.
- Lost your RSA Certificate? We can only help if you did your RSA training with us. Either contact your original RSA training provider - or you could re-do your RSA training with us, get a new RSA certificate, and ensure your RSA training is up-to-date too.
- Payment support: If you have not received an email from us that you are expecting, please check your email spam folder. (Sometimes emails are wrongly flagged as spam).
- Support Portal:
For all options above click the link below to visit the support portal Visit the support portal now
| Sales and Support | ||
|---|---|---|
Online SupportVisit our online support portal where you can submit your issues, find solutions and create a support ticket. |
Trainer / Sales / Technical supportIf you have any questions regarding our training courses, need to speak to a trainer or have or technical difficulties, please visit the support portal look for a solution. You will be provided with a solution, the option to get a call back or depending on your request you will be provided the phone number to call us on. (Mon-Fri, 9am to 5pm, AEST) |
5 Star Hospitality Training Please remember to include full names and email addresses for the people enrolling. |
| 5 Star Hospitality Training - Complaints Resolution | ||
| You may find a time when you don’t agree with an assessment decision or the way training is being conducted and you wish to lodge a complaint or appeal a decision. It’s OK, we’re here to help and support you through this process. Please download our complaints process (PDF) or call our complaints department directly on (03) 8341 3000 (Mon-Fri, AEST business hours). | ||