Contact Online RSA for local RSA trainer support

  • Before contacting support: please check our Frequently Asked Questions page - we may have already answered your question there.
  • If you have lost your RSA Certificate but did your training with another website/provider? Then unfortunately we are not able to assist you and you will need to remember their name and get in touch with them. Alternatively you can renew your RSA training with us and get a brand new up-to-date RSA certificate.
  • Payment support: If you have not received an email from us that you are expecting, please double-check your email spam/junk folder.
  • Support Portal:
rsa online support portal
Sales and Support

Online Support

Visit our online support portal where you can submit your issues, find solutions and create a support ticket.

Create Support Ticket Now

Trainer / Tech support

If you have questions regarding our training courses, need to contact a trainer or have or technical difficulties, please visit the support portal to find a solution or lodge a support ticket.

Our trainers are available Mon-Fri, 9am to 5pm, AEST. (excluding public holidays)

Snail mail

5 Star Online Training
(ABN 85 621 258 802)

PO Box 519
Healesville, VIC, 3777

5 Star Online Training - Complaints Resolution
You may find a time when you don’t agree with an assessment decision or the way training is being conducted and you wish to lodge a complaint or appeal a decision. It’s OK, we’re here to help and support you through this process. Please download our complaints process (PDF)