RSA Online for Queensland (QLD)
Provide Responsible Service of Alcohol (SITHFAB021)
- Real Training: That develops real in-demand skills
- A Fun Course: Keeping you entertained & engaged
- Qualified Trainers: Not overseas 'support operators'
- All States Approved: No extra 'bridging' course/fees
- Satisfaction Guaranteed: Or your money back
- Ethically Driven: At the core of who we are
- CO2 Neutral: Business operations offset 100%
Career Unlocked:
Online RSA
& Essential Skills Courses
2-Face
Classroom
online
RSA's
QLD Students ❤ Online RSA
Videos, Visual cues. etc. Information is easier to relate to and understand when in picture and video form. Overall easier to digest Highland Park, QLD
I was glad I was taught about how to use the equipment and the names of different drinks and glasses as it has made it less stressful for my induction shift. Wakerley, QLD
As you promised, the drinks pouring section was a fun little mini-game style assessment. West End, QLD
Try for Yourself
Get a feel for our course with a quick refusal of service activity. Please be aware the demo contains sound and starts with a loud wooohooo!
Tip: Try the wrong answer and watch our actors have some fun.
Frequently Asked Questions
1. How old do you have to be to get an RSA?
There is no practical age limit on getting your RSA, but, as an minor under the age of 18, you will not be permitted to sell or serve alcohol anywhere in Australia, ie. even with an RSA.
That said, it is not unusual for minors to obtain an RSA and there are several benefits;
- Gain a good understanding of the effects of alcohol on the body.
- Better aware of the environment you may be working in as a waiter or in food prep.
- Able to collect used glasses from tables as a RSA is required for that task.
- Are overall less risky to the business - some venues require all staff to be certified.
- Can begin serving alcohol on the day you turn 18.
2. How long do RSA statement of attainments last for?
It depends on the State and the RSA certificate.
The national unit of competency Provide Responsible Service of Alcohol SITHFAB021 statement of attainment itself, never expires.
But, certain States such as ACT require your training to be refreshed every 3 years and the NSW RSA competency card has a 5 year expiry.
In general most States recommend that if you have been out of the industry for over 3 years, then you should refresh your RSA skills. This full RSA course is perfectly acceptable to use as a RSA refresher course.
3. Can I get my QLD RSA today, same-day?
Unlike other online RSA courses, our trainers mark continually throughout the day - not just once at the end. Also our RSA assessment is split-up nicely into topics, allowing you to move ahead at your own pace as we mark and provide feedback in parallel.
So if it's before 11:00 AM (Melbourne time) on a weekday, then yes it should be possible to get your RSA certificate today, but you had best get moving!
Generally though, it's better to plan ahead, take your time and aim for the next business day.
But if you do find yourself in rush, please let us know and we'll do our best to keep an eye out for your assessments and prioritise marking accordingly - there is no charge for this, we are happy to go above and beyond for our valued students!
4. Are there any additional fees to pay?
Absolutely not! There is no more to pay, than what you choose to pay up-front today. (see options below)
It seems obvious, but we are aware of unscrupulous providers appearing 'cheap' but charging hidden fees for;
- Basic support - like, seriously!
- Re-markinng if you answer incorrectly - nobody's perfect.
- Same-day marking - it's no less effort to mark tomorrow, they are simply profiting off your urgency.
- Issuing your certificate - start now free, trap you later!
- Unnecessary & non-standard RSA cards - not accepted by employers.
Warning: We are aware of at least 1 company advertising non-accredited 'introduction' RSA courses. (amongst others) Please don't fall for these scam courses! Only RSA certificates issued by Australian Registered Training Organisations (RTOs) are valid and accepted by employers. There is no need to do an introductory course, everything you need to know will be well-covered in our fully accredited RSA courses.
5. Do you price-match competitors?
In short, no, because the quality of our RSA courses and the time and effort our trainers put in, is far-far greater than any competitor - especially those undercutting our fair and ethical pricing.
How? Because we have developed and streamlined our systems in-house for over 15 years! If anyone is charging less than us, it is a given they are doing a LOT less for you and cutting major corners.
And what are we talking about here really, the price of 1 or 2 drinks out.. the 'cost' might be losing shifts, or a great job entirely, because of a silly mistake due to subpar training.
As a highly ethical business, we have invested back heavily into improving our course and systems. And we've been here the longest too - OnlineRSA.com.au (there can be only one - we are the original)
The quality of our courses has earned us first class approvals from ALL States, whereas cheaper foes will be missing one or more of VIC, NSW, TAS, SA or ACT - the reason being, is these States have more arduous (responsible) approval vetting, to weed out poor self-assessed providers. Simply put, those cheaper courses would not pass muster - so as a workaround, they will have you do a completely unrelated State course, then fob you off to a separate 'bridging course'. That's a big red flag right there! Not to mention a waste of your time and the additional hidden costs.
We understand times are tough and every dollar counts, but we honestly and ethically deliver maximum value for money and go above and beyond for our students! Their 'cheap' is just that, cheap.
And if you start our course and change your mind about getting an RSA (maybe the job offer falls though) you are covered by our 7 day, 100% money-back guarantee. Fair!
6. What are the terms of your money-back guarantee?
We are proud to offer a 100% money-back guarantee under fair and reasonable conditions;
- where the refund is requested within 7 days of purchase
- and; you have not completed the course and qualified for your certificate.
If the course is so good, then why would we need to offer a guarantee?
There are occasions where a person changes their mind about getting an RSA today. Maybe a job offer falls though or their only computer/internet connection explodes. In any case, we have you covered.
Ready to Go?
It only takes minutes to enrol and get started - you could have your RSA and be ready for work tonight!
More ❤ From Our Students
The SIMBAR was great and made me confident by being able to use the information I’d learned. also the layout of information followed by a short assessment rather than an overload of information and a big test at the end Australind, WA
I could take each section after work - If I had to go to a classroom I would have to take a day off work and I can not afford that at present. Banks, ACT
Flexibility to complete the course in own time; videos demonstrating various scenarios and techniques for dealing with them, tips from professional hospitality staff, all the resources for all the states, fast assessments, emailed reminders. It was all really well done. Blackmans Bay, TAS
is approved to deliver accredited RSA courses
in Queensland
(and all other states and territories)
QLD RSA Online Details
- This RSA course contains specific Queensland RSA content and is recognised by QLD Office of Liquor and Gaming Regulation.
- You will be awarded a SITHFAB021 statement of attainment that is accepted in Queensland as well as ACT, NT, SA, TAS & WA.
- Delivery combines online learning and assessment with practical demonstration of skills assessment via video from a suitable physical simulated environment.
- Duration: between 4-6 hours (typical) depending on prior experience and learning ability.
- If you get stuck, our qualified and experienced RSA trainers are ready to help during business hours, AEST.
Learning Outcomes
- A statement of attainment for the nationally endorsed unit unit of competency, Provide Responsible Service of Alcohol SITHFAB021.
Pathways Information
Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.
Requirements and Equipment
- A desktop computer, tablet or smartphone with an internet connection.
- Speakers or headphones.
- A video recording device, such as a webcam or smartphone.
- Students must complete a language, literacy and numeracy (LLN) assessment prior to starting the course.
What you will learn
With hours of engaging e-learning content and (optional) additional supplementary reading, there is plenty of material available for you to fully understand how to:
- Assess and monitor the levels of intoxication of patrons
- Refuse to provide alcohol to intoxicated patrons
- Assist customers to drink within appropriate limits
- Assess alcohol-affected customers and identify customers to whom sale or service must be refused
- Sell or serve alcohol responsibly
- Detect and prevent underage drinking
- Legally sell, serve and promote alcohol
- Measure standard drinks and advise patrons
How you will be assessed
This QLD RSA course combines online learning and assessment plus video demonstration of skills in a physical simulated environment. The online learning is broken into several topics or sections. At the end of each section, a written assessment will be presented and you will be required to answer all questions correctly. If you get a question wrong, you will be directed to review the course material, after which you may reattempt the question. If you give too many wrong answers, you will be locked out of the assessment and must contact one of our qualified RSA trainers for assistance. Case studies and a simulated bar environment require you to implement what you have learnt in typical online practical scenarios.
Your formal assessment activities have been mapped back to the unit of competency Provide Responsible Service of Alcohol SITHFAB021. This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol under Queensland legislation.
How long will the assessments take
You will have 1-3 hours of assessment across the following types of assessment:
Online written assessments:
- Section 01 Why Serve Alcohol Responsibly
- Section 02 Responsible Service of Alcohol (RSA)
- Section 03 Minors
- Section 04 Unduly Intoxicated and Disorderly Patrons
- Section 05 Responsible Hospitality
- Section 06 Other Issues
- SIMBAR Assessment
Interactive simulations:
- SIMBAR Interactive Simulation
Learning skills required
To ensure you receive an adequate level of support with your training and assessment, please consider the following questions:
Do you consider yourself to have any disability, special needs, reading or writing difficulties that may have an impact on your ability to complete this online course?
Do you believe you have the literacy skills to read and interpret documents such as:
- Identification (ID) cards?
- Proof of age cards and driver's licences?
- Statutory signage and warning signs?
- Wording within advertising or promotional material, such as in-house policies and procedures and any other general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities?
Do you believe that you have the numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption?
If you are not confident that you will understand any of the components of this online training, please contact us and we will make arrangements to assist you in your training, or offer you face to face training if available in your area.
Existing experience
If you feel that you have existing skills, knowledge and experience to meet the unit of competency and assessment requirements we may be able to offer you a tailored learning pathway. Please contact us for further consultation.
Your Unique Student Identifier (USI)
Starting from the 1st of January 2015, the federal government added a requirement that everyone undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI).
During our course enrolment process you will be asked to provide your USI - or if you don't already have one, we will help you through the process of applying for your USI online. It is essential that the details you provide when applying for your USI match with the details and primary ID that you provide to us when you enrol for our Online RSA. This is because these details must match for your statement of attainment to be validated by the government system, otherwise this may cause issues with the validity of your qualification.
In rare circumstances, you may need to speak directly with the government staff to provide further details. We will notify you if this is the case.
For further details, please see our frequently asked questions USI topic.
Roles and Quality Assurance
5 Star Online Training RTO#45332 is responsible for the quality of the training and assessment that you will receive. As a Registered Training Organisation (RTO) we must:
- Provide quality training and assessment.
- Comply with the Standards for RTOs 2015.
- Issue AQF certification.
- Respect your consumer rights.
Before purchase, please review this additional Information:
Getting your RSA online in Queensland
The QLD RSA can be done as a standalone unit, or, you can upgrade to an essential skills bundle to supercharge your resume!
Brought to you by the "original" OnlineRSA.com.au established in 2007!
Our courses and online training systems have been purpose-built from the ground up, by our in-house team of experts. With well-over 15 years of polish and refinement, we guarantee that you will have the smoothest possible RSA training experience, whether on a desktop computer (recommended) or a mobile device.
All purchases are covered by our 7-day, no questions asked, satisfaction/change of mind, 100% money-back guarantee.
On completion, download and print your SITHFAB021 RSA certificate that is required for work in Queensland and also recognised in ACT, NT, SA, TAS & WA.
Bundle and save $$'s off the recommended retail price of these courses if purchased individually.
2 essential courses to help you to hit the ground running in your hospitality career!
It's not just cafes that serve coffee these days. And knowing how to pull a perfect shot of espresso is an essential ingredient of an iconic espresso martini.
This course will set you up with a solid base of understanding about all things coffee. You will learn the styles of coffee, how to talk to customers about coffee, how to make, serve and much more.
If you don't know a macchiato from a ristretto, then this course is for you!
How to greet patrons and make them feel welcome and comfortable in your establishment, is an art form, that can take years of trial and error to master, on your own..
This course will jumpstart your journey and empower you with the tools to interact confidently - with, let's face it, strangers - and provide excellent customer service.
Let us pass our years of experience in front of house, on to you!
Another 5 courses designed to extend your range of skills from the back to front of house!
Hygiene, it's just common sense, right? Well, sort of, but you would be shocked by the way some people handle food in their own homes!
When handling food in a commercial setting, you MUST know and follow the correct safe handling procedures, otherwise you may be responsible for making someone extremely ill, or even worse.
This course is considered the minimum requirement for anyone handling or working around food preparation, in all states and territories.
The Essential Drinks Package (click each course title for details)
Cocktails (non-accredited, rrp $10, link)
The pure profitability of cocktails makes them a valuable product for venue managers. As a result, those skilled in customer engagement and cocktail craftsmanship, possess a significant advantage over those who lack these abilities.
In this introductory course you will learn about essential tools, techniques and discover secrets to crafting delicious cocktails.
Intro to Wine (non-accredited, rrp $10, link)
Not all of us drink wine, but those who do, know it has its own language.
And the world of wine can be quite intimidating to an outsider..
In this introductory course you will get a good overview of the styles of wine, how to talk to customers about wine, how to sell, serve and much more.
There's a lot more to it, than just red or white!
Beer & Cider (non-accredited, rrp $10, link)
As the market embraces high-margin boutique beers and ciders, venue managers are increasingly seeking staff with strong product expertise in these areas.
This introductory course is designed to equip you with the necessary skills to engage customers in informative conversations about beer and cider. You will learn about the brewing process, explore the main styles & products you will encounter and much-much more.
Spirits (non-accredited, rrp $10, link)
Take a deep dive into the world of alcoholic spirits!
This introductory online course will unlock the secrets of distillation and fermentation, guiding you through the origins, styles and flavours of the major spirits you will encounter in the Australian hospitality industry.