Provide Responsible Service of Alcohol - SITHFAB002 - VIC

RSA Online Victoria - Australia's #1 RSA course online

High quality, 100% online RSA, same day VIC RSA certificate*, money back guarantee* 

Have a go at refusing service below and get $5 off

RSA ONLINE with VIC specific content. We are a Victoria government approved trainer for the 'Provide Responsible Service of Alcohol' (SITHFAB002) RSA online course.

It takes just 2 minutes to begin. Start now and receive your RSA certificate today*. You'll be qualified to work by tonight!

5 Star Online Training has been approved by the Victorian Commission for Gambling and Liquor Regulation to deliver RSA in Victoria online. You are no longer required to complete a 4 hour face-to-face class.

Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete the VCGLR approved RSA program with an approved RTO.

5 Star Online Training is a VCGLR approved RSA trainer. When you complete your Victorian RSA course with 5 Star Online training you will be issued the Victorian VCGLR certificate that is required to work in the industry. We will also issue the national Provide Responsible Service of Alcohol SITHFAB002 statement of attainment.

RSA Online for VIC also valid in QLD, WA, ACT, NT, SA, & TAS.

PLEASE NOTE: From 1 July 2021, the only recognised Responsible Service of Alcohol (RSA) training course accepted in Victoria will be the nationally accredited RSA qualification (SITHFAB002) obtained via online or face-to-face from a VCGLR approved Registered Training Organisation (RTO).

The only accepted RSA certificate will be the VCGLR branded certificate, that will be issed by an approved RTO. You will need to provide this to your employer as evidence you have completed a Victorian approved course.

5 Star Online Training is approved by the VCGLR.

  • 100% RSA online course - stop and start as you please 24/7.
  • 9/10 satisfaction rating by over 250,000 students.
  • Lifelike simulated bar environments.
  • Practice refusal of service with interactive videos. 
  • Nationally recognised statement of attainment valid in VIC, QLD, WA, ACT, NT, SA, TAS
    Nationally Recognised Training

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RSA Online VIC Details

  • RSA VIC Online One fee - No additional fees or charges.
  • RTO#45332 is a RSA VIC official provider  of RSA Online with VIC government read more.
  • This RSA online course covers specific content for Victoria Australia.
  • You can start training in 2 minutes.
  • **You can print your RSA PDF statement of attainment on the same day, once you successfully complete your training, which may require speaking to a trainer.
  • Qualified VIC RSA trainers available on 1300 toll free number during business hours.
  • Please read our student guide (PDF, 10.8mb) or more about your rights.
  • Victoria Government Online RSA requirements read more.
  • Nationally recognised statement of attainment issued is valid in VIC, QLD, WA, NT, ACT, SA & TAS.
  • Bundled courses must be completed by the same student & each course can be completed independently of others.

  • Delivery combines online learning and assessment with practical demonstration of skills assessment via video from a suitable physical simulated environment.
  • Duration: between 4-12 hours depending on your past experience and learning ability.

Learning Outcome

A statement of attainment for the nationally recognised unit of competency.

Pathways Information

Achievement of this unit provides credit towards qualifications in tourism, travel, hospitality, events, holiday parks and resorts in the SIT Tourism, Travel and Hospitality Training Package.

Requirements and Equipment

  • Australian residential and postal address 
  • Broadband Internet
  • Latest version of a compatible web browser: Chrome (works best
  • Speakers or headphones
  • Access to a room with a table and blank wall
  • Printer and paper, sticky tape or blue tack
  • Video recording device – your smart phone is perfect
  • Empty bottle, 30ml measure, (eg medicine measure or you can either, buy one form a chemist or we can post you one) a glass tumbler.
  • Students must successfully complete a language, literacy and numeracy (LLN) assessment prior to starting the course
  • You will be required to demonstrate your skills in a suitable simulated industry environment via video - More details
  • A desktop, laptop, iPad, tablet, or large size smart phone (7cm x 12cm). Note with iPhones you will need to click "Done" for each video sequence.  More details

What you will learn

With 3-9 hours of engaging online content and additional optional supplementary reading, there is plenty of material available for you to understand how to:

  • Legally sell, serve and promote alcohol
  • Measure standard drinks and advise patrons
  • Assess and monitor the levels of intoxication of patrons
  • Sell or serve alcohol responsibly
  • Assist customers to drink within appropriate limits
  • Assess alcohol-affected customers and identify customers to whom sale or service must be refused
  • Refuse to provide alcohol to intoxicated patrons
  • Detect and prevent underage drinking

Your Unique Student Identifier (USI)

Starting from the 1st of January 2015, the federal government added a requirement that everyone undertaking nationally recognised training in Australia must have a Unique Student Identifier (USI).

During our course enrolment process you will be asked to provide your USI – or if you don’t already have one, we help you through the process of applying for your USI online. It is essential that the details you provide when applying for your USI match with the details and primary ID that you provide to us when you enrol for our Online RSA. This is because these details must match for your statement of attainment to be validated by the Government system, otherwise this may cause issues with the validity of your qualification.  

In rare circumstances, you may need to speak directly with the government staff to provide further details. We will notify you if this is the case.

(For more detail, see our FAQ section on USI)

Roles and Quality Assurance

5 Star Online Training RTO#45332 is responsible for the quality of the training and assessment that you will receive. As a Registered Training Organisation (RTO) we must:

  • Provide quality training and assessment - More details
  • Comply with the Standards for RTOs 2015
  • Issue AQF certification
  • Click here for more information regarding your consumer rights.

How will you be assessed?

This RSA training combines online learning and assessment plus video demonstration of skills in a physical simulated environment. The online learning is broken into several topics or sections. At the end of each section a written assessment will be presented and you will be required to answer all questions correctly online. If you get a question wrong you will be directed to review the course material after which you may reattempt the question. If you give the wrong answer another two times you will be locked out of the assessment, at which point you will need to contact a qualified trainer for assistance. Case studies and a simulated bar environment require you to implement what you have learnt in typical online practical scenarios. In addition, you will be required to create a suitable simulated environment for filming your practical demonstration of skills video assessments.

Your formal assessment activities have been mapped back to the Unit of Competency SITHFAB002 – Provide Responsible Service of Alcohol. This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol and to satisfy the requirements for responsible sale and service of alcohol under state or territory legislation.

How long will the assessments take?

You will have 0.9 – 2.9 hrs of assessment across the following types of assessment:

Online Written Assessments:

  • Section 01 Why Serve Alcohol Responsibly
  • Section 02 Responsible Service of Alcohol (RSA)
  • Section 03 Minors
  • Section 04 Unduly Intoxicated and Disorderly Patrons
  • Section 05 Responsible Hospitality
  • Section 06 Other Issues
  • SIMBAR Assessment

Interactive Simulations and Video Assessments:

  • SIMBAR Preparing and Serving Standard Drinks
  • SIMBAR Practical Demonstration of Skills Interactive Simulation
  • SIMBAR Practical Demonstration of Skills Webcam Recording – Refusal of Service – Offering Food
  • SIMBAR Practical Demonstration of Skills Webcam Recording – Refusal of Service – Emotional Distress
  • SIMBAR Practical Demonstration of Skills Webcam Recording – Service – Illicit Substances – Refusal of Service
  • SIMBAR Practical Demonstration of Skills Webcam Recording – Service – Illicit Substances – Warning
  • SIMBAR Practical Demonstration of Skills Webcam Recording – Service – Illicit Substances – Call Security
  • SIMBAR Practical Demonstration of Skills Webcam Recording – Using Measures

Learning skills required

To ensure you receive an adequate level of support with your training and assessment, please consider the following questions.
Do you consider yourself to have any disability, special needs, reading or writing difficulties that may have an impact on your ability to complete this online course?
Do you believe you have the literacy skills to read and interpret documents such as:

  • Identification (ID) cards?
  • Proof of age cards and driver’s licences?
  • Statutory signage and warning signs?
  • Wording within advertising or promotional material, such as in‑house policies and procedures and any other general plain English regulatory and advisory information issued by local, or state and territory liquor licensing authorities?

Do you believe that you have the numeracy skills to measure and calculate standard drinks or samples and calculate blood alcohol levels to determine alcohol consumption?
If you are not confident that you will understand any of the components of this online training, contact us and we will make arrangements to assist you in your training or offer you face to face training if available in your area.

Any suspicious activity by students undertaking the course will be reported immediately to the VCGLR. Any VCGLR certification provided may be void and withdrawn if fraudulent information is provided.

Existing experience

If you feel that you have existing skills, knowledge and experience to meet the unit of competency and assessment requirements  we may be able to offer you a tailored learning pathway. Please contact us for further consultation.